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The Influence of Antecedent Dimensions of Service Quality on Customer Satisfaction Towards Customer Loyalty

Bryanviko, Mayrichael et al.
RIGGS: Journal of Artificial Intelligence and Digital Business · Papers
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customer-loyaltycustomer-satisfaction
The purpose of this study was to determine the effect of antecedent dimensions of service quality on customer satisfaction towards customer loyalty at Perumdam Maruang Duhung. The population in this study were customers of Perumdam Maruang Duhung. The sample determination was carried out by multiply
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