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Eksplorasi Sentimen Pengguna Media Sosial Terhadap Layanan Seabank: Pendekatan Dengan Algoritma Bert

Septiani, Riska Kurnia et al.
Publikasi Ilmiah STMIK Banjarbaru · Papers
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Bank SeaBank is a digital bank that has social media accounts on Twitter (X) and YouTube with thousands of followers. These platforms are often used to express opinions or comments on various topics. This research aims to provide a benchmark for Bank SeaBank to improve its services based on positive
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