Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo
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Healthcare Service Quality Beyond Conventional SERVQUAL: A Systematic Review and Integrative Micro–Meso–Macro Framework
Kualitas layanan kesehatan telah bertransformasi dari indikator operasional menjadi determinan strategis keberlanjutan sistem kesehatan, keselamatan pasien, dan legitimasi institusi, terutama di era digital. Penelitian ini bertujuan untuk mereposisi pemahaman konseptual kualitas layanan rumah sakit
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