Not All Explanations Are Sought: Information-Seeking Psychology for Human-Centered XAI

[2608.27464] Not All Explanations Are Sought: Information-Seeking Psychology for Human-Centered XAI Skip to main content Search Submit Donate Log in Computer Science > Artificial Intelligence arXiv:2608.27464 (cs) [Submitted on 15 Jul 2026] Title: Not All Explanations Are Sought: Information-Seeking Psychology for Human-Centered XAI Authors: Andrea Beretta , Salvatore Rinzivillo View PDF HTML (experimental) Abstract: This position paper argues that human-centered explainable AI (HCXAI) should incorporate insights from the psychology of information seeking. Drawing on Sharot and Sunstein's framework of information-seeking motives, we propose that people evaluate whether to engage with explanations based on three types of expected utility: instrumental (will it help me act better?), hedonic (will it make me feel better?), and cognitive (will it improve my understanding?). Each utility is estimated through a lens shaped by well-documented cognitive biases, including illusion of control, automation bias, unrealistic optimism, impact bias, overconfidence, and confirmation bias. These biases can lead to two failure modes: excessive information-seeking that fragments attention without improving decisions, and insufficient information-seeking that leaves critical risks and misunderstandings unexamined. This challenge is particularly acute for agentic AI systems, where explanations must support not just understanding a single output but anticipating cascading actions, assessing risks, and deciding when to intervene. By integrating information-seeking psychology into HCXAI, we advocate for a shift from making explanations available to making them sought: designing systems that account for when and why users actually want to know. Comments: Accepted at the 6th Workshop on Human-Centered Explainable AI (HCXAI), CHI 2026 Subjects: Artificial Intelligence (cs.AI) ; Human-Computer Interaction (cs.HC) ACM classes: H.5.2; I.2.0 Cite as: arXiv:2608.27464 [cs.AI] (or arXiv:2608.27464v1 [cs.AI] for this version) https://doi.org/10.48550/arXiv.2608.27464 Focus to learn more arXiv-issued DOI via DataCite Submission history From: Andrea Beretta [ view email ] [v1] Wed, 15 Jul 2026 08:41:25 UTC (49 KB) Full-text links: Access Paper: View PDF HTML (experimental) TeX Source view license Additional Features Audio Summary Current browse context: cs.AI < prev | next > new | recent | 2026-08 Change to browse by: cs cs.HC References & Citations SciX Google Scholar Semantic Scholar export BibTeX citation Bookmark Bibliographic Tools Bibliographic and Citation Tools Bibliographic Explorer Toggle Bibliographic Explorer ( What is the Explorer? ) Connected Papers Toggle Connected Papers ( What is Connected Papers? ) Litmaps Toggle Litmaps ( What is Litmaps? ) scite.ai Toggle scite Smart Citations ( What are Smart Citations? ) Code, Data, Media Code, Data and Media Associated with this Article alphaXiv Toggle alphaXiv ( What is alphaXiv? ) Links to Code Toggle CatalyzeX Code Finder for Papers ( What is CatalyzeX? ) DagsHub Toggle DagsHub ( What is DagsHub? ) GotitPub Toggle Gotit.pub ( What is GotitPub? ) Huggingface Toggle Hugging Face ( What is Huggingface? ) ScienceCast Toggle ScienceCast ( What is ScienceCast? ) Demos Demos Replicate Toggle Replicate ( What is Replicate? ) Spaces Toggle Hugging Face Spaces ( What is Spaces? ) Spaces Toggle TXYZ.AI ( What is TXYZ.AI? ) Related Papers Recommenders and Search Tools Link to Influence Flower Influence Flower ( What are Influence Flowers? ) Core recommender toggle CORE Recommender ( What is CORE? ) Author Venue Institution Topic About arXivLabs arXivLabs: experimental projects with community collaborators arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website. Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them. Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs . Which authors of this paper are endorsers? | Disable MathJax ( What is MathJax? ) We gratefully acknowledge support from our major funders , member institutions , and all contributors. About · Help · Contact · Subscribe · Copyright · Privacy · Accessibility · Operational Status (opens in new tab)

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