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PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN : (SURVEY PADA SALAH SATU PENYEDIA JASA INTERNET DI KOTA BANDUNG)

Riyani, Dessy et al.
Majalah Bisnis & IPTEK · Papers
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customer-satisfactionpriceservice-quality
The results of this study were carried out to know the effect of price and service quality on customer satisfaction. The study used a survey approach to internet service customers as many as 100 people in the city of Bandung. Based on research using path analysis, it appears that the price variable
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