Jurnal Surya Medika (JSM)metadata only
Analisis Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Jalan di Puskesmas Puuwatu Kota Kendari menggunakan Metode SERVQUAL: Analysis Of Quality Service Towards Out-Patient Satisfaction at Puskesmas Puuwatu Kendari City
patient satisfaction, service quality, gap
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