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Pengaruh service delivery terhadap customer loyalty pada pelanggan Telkom Flexi di Surabaya
Penelitian ini bertujuan untuk menjelaskan penilaian pelanggan terhadap service delivery Telkom Flexi yang meliputi: available service, reasonably slow service, other core service success, dan pengaruhnya terhadap loyalitas pelanggan Telkom Flexi. Responden penelitian ini sebanyak 150 responden dan
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