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Trust by Design: Trust Calibration Through Non-Advisory Socratic Dialogue in Conversational Agents

Hassan, Roba et al.
arXiv (OAI Expanded) · Papers
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computers-and-societyhuman-computer-interactionmultiagent-systemssoftware-engineering
As conversational AI systems increasingly operate in sensitive domains, the central challenge shifts from usability to trust calibration, ensuring that users rely on systems neither too much nor too little. Systems that provide advice or interpretations risk encouraging inappropriate reliance, parti
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