Figshare
open access
CC BY 4.0
The Influence of AI Chatbot Responsiveness, Information Quality, Usability, and Anthropomorphism on Customer Satisfaction and Customer Loyalty among Marketplace Users in Jabodetabek
This study examines the influence of AI chatbot responsiveness, information quality, usability, and antrhopomorphism on customer satisfaction and customer loyalty among e-commerce marketplace users in Jabodetabek, Indonesia, using survey data from 464 respondents. The results show that
Conceptio Open Archive
Analyze & explore related research in Conceptio
Connect this record directly into your research workflow or AI agent. Explore citations across open repositories, query full text, and export structured proof bundles.
2026-10-24T09:35:20Z https://api.figshare.com/v2/oai The request includes illegal arguments, is missing required arguments, includes a repeated argument, or values for arguments have an illegal syntax.
Related documents
- User Experience-Based Website Development to Increase Customer Satisfaction and Sales of Maidanii Dimsum Business#1002820
- Online Chabot’s Ticketing System#725292
- Pengaruh Kemudahan Penggunaan, Kepuasan Pengguna, dan Digital Marketing terhadap Loyalitas Pelanggan E-Wallet Dana di Kota Bireuen#1403723
- PROSPECTS OF USING GPT CHAT IN MARKETING#723518
- The Influence of Antecedent Dimensions of Service Quality on Customer Satisfaction Towards Customer Loyalty#1017800
Record · ID 1434129 · SHA-256 4371974430036eef
Retrieved via Conceptio: every document is proof-bundled with source, license, and retrieval metadata.
Retrieved via Conceptio: every document is proof-bundled with source, license, and retrieval metadata.
Bring this data into your agent: Connect via MCP or API · 20 free credits to start · no card required
Read the Docs → · View CLI source on GitHub · Conceptio Open Knowledge Archive
Read the Docs → · View CLI source on GitHub · Conceptio Open Knowledge Archive